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IT Support Ticketing System

Striving for continuous improvement (and supporting our company’s amazing growth), your IT team is implementing a process improvement in order to more effectively address the growing number of IT support requests. 

Previously, we have all utilized ITSupport@freedomforever.com to convey IT requests of all types. As of this email, ALL IT requests are to be submitted using  this new link (feel free to bookmark) to convey your request for IT support.

Requests types have been categorized for your convenience:

  •   IT Support (for IT-specific items, e.g. hardware, software, moves)
  •   Development Team, for any/all Podio or Portal requests
  •   PowerBI , for Power BI related requests 

Please feel free to use the free-form content field to provide detail as needed, in order to best service your specific needs. Support requests will be processed as quickly as received, but your assistance in categorizing these requests will ensure improved response. Thank you for your understanding as this process change will help us, help YOU! 

Link to the new IT Support Ticketing System

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