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The Customer Referral Program process

We are happy to announce that Freedom Forever’s Customer Referral Program will be live soon! This updated program makes it seamless for our current customers and Freedom Forever employees to help their friends, families, and neighbors make the switch to go solar with Freedom Forever. The process for existing customers and Freedom Forever employees to refer someone is simple!

Employee Referral Program

If you would like to refer someone to go solar with Freedom Forever, you will need to send your prospect a personalized link through the Freedom Forever portal. You can send this link via email, social media platforms, or text message. Please note, the My Referrals page is currently only available for the desktop version and is not yet available on our mobile app. This link will take your prospect to a webpage where they can fill out a simple contact form. To keep you in the loop, we will inform you when your referral has scheduled an appointment with one of Freedom Forever’s Independent Authorized Dealers. If your prospect qualifies for solar, we will notify you when a contract has been signed and again when your referral’s solar project is complete. 

Note: Please read the employee terms and conditions for the Customer Referral Program. 

Customer referral process

If a customer wants to refer someone to go solar with us, the process is practically identical to the Freedom Forever employee process. All the customer has to do is send their prospect a personalized link through the customer portal. This link will take them to a webpage where they can fill out a simple contact form. To keep our customers in the loop, we will inform them when their referral has scheduled an appointment with one of our Independent Authorized Dealers. If the prospect qualifies for solar, we will notify the customer again when a contract has been signed and again when the new customer’s solar project is complete. 30-days after their project is complete, the referrer will then get their referral reward. We have laid out this process in our Customer Referral Experience Document, which shows all automated communications that go to our customers in regards to our Referral Program. 

We are so excited to implement this program and assist more families in making the switch to solar. If you have any questions, please reach out to your manager or reference the training in EdApp.
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