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Customer Support Team Pods

We are happy to announce that as of today, our Customer Support team has integrated into region-specific pods to better assist our customers all across the United States. Our Customer Support team will also receive region-specific training to ensure they have all the knowledge to help the customer’s in their region.

With our new pods, comes new Customer Support hours! Please see all of our new regions, locations in those regions, customer support representatives, and hours below:

Overall hours:

  • Monday-Friday: 5:00 AM - 8:00 PM PDT
  • Saturday-Sunday: 8:00 AM - 5:00 PM PDT

Region

Locations

Hours

Region 1: Northern, CA

Bay Area, CA

Sacramento, CA

Fresno, CA

M-F: 8:00 AM – 8:00 PM PDT

Sat/Sun: 8:00 AM – 5:00 PM PDT

Region 2: Southern California

Temecula, CA

Los Angeles, CA

Orange County, CA

M-F: 8:00 AM – 8:00 PM PDT

Sat/Sun: 8:00 AM – 5:00 PM PDT

Region 3: Midwest

Phoenix, AZ

Las Vegas, NV

Denver, CO

Salt Lake City, UT

M-F: 7:00 AM – 7:00 PM PDT

Sat/Sun: 8:00 AM – 5:00 PM PDT

Region 4: Central

Dallas, TX

Houston, TX

Austin, TX

El Paso, TX

San Antonio, TX

M-F: 7:00 AM – 6:00 PM PDT

Sat/Sun: 8:00 AM – 5:00 PM PDT

Region 5: East

Fort Lauderdale, FL

Orlando, FL

Sarasota, FL

South Shore, MA

North Shore, MA

Western, MA

South Jersey, NJ

Chicago, IL

Greenville, SC

Rhode Island

M-F: 5:00 AM – 5:00 PM PDT

Sat/Sun: 8:00 AM – 5:00 PM PDT

Please note our Call Tree has been adjusted to reflect these changes. We are excited about our new Customer Support Pod structure and the positive impact this will have on our customers.

Customer Support Holiday Hours: 

With holidays coming up, we want to provide this year’s holiday hours for our Customer Support Team. Our Customer Support Holiday Hours are as follows: 

  • Thanksgiving: 7:00 AM - 4:00 PM PDT
  • Day after Thanksgiving: 7:00 AM - 4:00 PM PDT 
  • Christmas Eve: 9:00 AM - 2:00 PM PDT
  • Christmas Day: 9:00 AM - 2:00 PM PDT
  • New Years Day: 9:00 AM - 2:00 PM PDT 

If you have any questions about holiday hours or Customer Support Pods, please reach out to customersupport@freedomforever.com or call us at 888-557-6431.

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