We are happy to announce that as of today, our Customer Support team has integrated into region-specific pods to better assist our customers all across the United States. Our Customer Support team will also receive region-specific training to ensure they have all the knowledge to help the customer’s in their region.
With our new pods, comes new Customer Support hours! Please see all of our new regions, locations in those regions, customer support representatives, and hours below:
Overall hours:
- Monday-Friday: 5:00 AM - 8:00 PM PDT
- Saturday-Sunday: 8:00 AM - 5:00 PM PDT
|
Region |
Locations |
Hours |
|
Region 1: Northern, CA |
Bay Area, CA Sacramento, CA Fresno, CA |
M-F: 8:00 AM – 8:00 PM PDT Sat/Sun: 8:00 AM – 5:00 PM PDT |
|
Region 2: Southern California |
Temecula, CA Los Angeles, CA Orange County, CA |
M-F: 8:00 AM – 8:00 PM PDT Sat/Sun: 8:00 AM – 5:00 PM PDT |
|
Region 3: Midwest |
Phoenix, AZ Las Vegas, NV Denver, CO Salt Lake City, UT |
M-F: 7:00 AM – 7:00 PM PDT Sat/Sun: 8:00 AM – 5:00 PM PDT |
|
Region 4: Central |
Dallas, TX Houston, TX Austin, TX El Paso, TX San Antonio, TX |
M-F: 7:00 AM – 6:00 PM PDT Sat/Sun: 8:00 AM – 5:00 PM PDT |
|
Region 5: East |
Fort Lauderdale, FL Orlando, FL Sarasota, FL South Shore, MA North Shore, MA Western, MA South Jersey, NJ Chicago, IL Greenville, SC Rhode Island |
M-F: 5:00 AM – 5:00 PM PDT Sat/Sun: 8:00 AM – 5:00 PM PDT |
Please note our Call Tree has been adjusted to reflect these changes. We are excited about our new Customer Support Pod structure and the positive impact this will have on our customers.
Customer Support Holiday Hours:
With holidays coming up, we want to provide this year’s holiday hours for our Customer Support Team. Our Customer Support Holiday Hours are as follows:
- Thanksgiving: 7:00 AM - 4:00 PM PDT
- Day after Thanksgiving: 7:00 AM - 4:00 PM PDT
- Christmas Eve: 9:00 AM - 2:00 PM PDT
- Christmas Day: 9:00 AM - 2:00 PM PDT
- New Years Day: 9:00 AM - 2:00 PM PDT
If you have any questions about holiday hours or Customer Support Pods, please reach out to customersupport@freedomforever.com or call us at 888-557-6431.